Aug 9, 2011
Problem
Quality of performance within the Internal Revenue Service (IRS) was sufficiently poor in the 1990s that in 1998, Congress passed the Restructuring and Reform Act of 1998 (RRA 98). Problem areas identified for correction included personnel accountability and internal measurement accuracy. The IRS Commissioner at that time acknowledged that to make the kinds of improvements required by RRA 98, “dramatic changes” would be needed, and they would require a “sustained approach…over a period of years.”
Aug 9, 2011
Problem
NASA did not embark on its Lean Six Sigma (LSS) journey in response to some pressing problem or serious issue. Rather, LSS got its start in NASA at the Marshall Space Flight Center as a result of an employee-driven grassroots effort to bring industry best practices in process improvement to bear on specific NASA administrative and technical processes. This took place in 2005. Since then, LSS has spread to other space flight and scientific/technical centers within NASA. (1)
Aug 9, 2011
Problem
Naval Air Systems Command (NAVAIR) is responsible for development of fixed- and rotary-wing aircraft and weapons
systems for the U.S. Navy. Within the Command, AIR 4.1 is the organization that provides engineering support for
these systems. During a Lean Six Sigma (LSS) project selection workshop, a team of employees from AIR 4.1 was
reviewing the tasks for which the organization had responsibility and checking their correlation with existing personnel
